Our Privacy Policy

Effective Date: 17 September 2025
Website: HTTPSs://www.futrx.co.uk
Business: FutrX

1. Introduction

Futrx (“we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website, use our services, or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following personal data:

• Contact information: Name, email address, phone number, and company name (e.g., when you submit an enquiry or request a quote).
• Payment information: Details necessary to process payments for services, when applicable.
• Technical information: IP address, browser type, operating system, pages visited, and time spent on the site.
• Cookies and tracking data: See Section 5 below.
• Communications: Emails, messages, or calls you send to us.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide services (web design, SEO, consultations).
• Process payments for our services.
• Improve our website, services, and user experience.
• Send marketing communications if you have opted in.
• Comply with legal obligations.

We never sell your data to third parties.

4. Legal Basis for Processing

We process personal data under the following legal grounds:

• Contract: To deliver services you have requested.
• Consent: For marketing communications where you have opted in.
• Legitimate interests: To improve our services and website functionality.
• Legal obligation: To comply with laws and regulations.

5. Cookies and Tracking

Our website uses cookies and third-party tracking tools (such as Google Analytics) to analyse site traffic and improve your experience. You can manage cookie preferences in your browser.

Types of cookies used:

• Essential cookies: Necessary for site operation.
• Performance cookies: Track usage to improve functionality.
• Marketing cookies: Collect anonymous browsing data for marketing purposes.

6. Sharing Your Data

We may share your personal data with:

• Service providers: For hosting, email communication, or analytics.
• Legal authorities: If required by law.

We ensure that any third parties processing your data follow strict data protection standards.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Typically:

• Enquiry forms: 3 years.
• Marketing consent data: Until you unsubscribe.
• Accounting/payment records: 6 years (UK tax requirement).

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data.
• Object to processing or withdraw consent.
• Request data portability.
• Complain to the Information Commissioner’s Office (ICO) if you believe your data is mishandled.

To exercise your rights, contact: info@futrx.co.uk

9. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

11. Changes to This Policy

We may update this policy occasionally. Updates will be posted on this page with the effective date.

Contact Us:
Email: info@futrx.co.uk
Website: HTTPSs://www.futrx.co.uk